Terms of service.

Effective Date: October 2025

These Terms & Conditions (“Terms”) govern your use of the Hello, Florrie website (“Site”) and your relationship with Hello, Florrie as a service provider. By accessing or using the Site, or hiring us for services, you agree to these Terms in full.

If you disagree with any part of these terms, do not use the Site or engage our services.

1. Definitions

  • “Client” / “you” / “your” means the person or business that engages us to perform services.

  • “Services” means web design, template styling, site build, customization, support, or any work we deliver.

  • “Project Deliverables” means the items (site pages, files, content) that we deliver as part of the Services.

  • “Site” / “Website” means the public pages or site we build for you.

2. Scope of Work

We agree to perform the Services described in your signed proposal or agreement. The scope will specify what is included (pages, customization, integrations). Anything outside that scope is considered “additional work” and requires a separate quote or agreement.

3. Client Responsibilities

You agree to:

  • Provide content, images, brand assets, and required access (e.g. domain, hosting, login credentials) in a timely manner.

  • Make decisions, give feedback, and approvals so the Project can move forward.

  • Confirm that you have rights or licenses to all content you supply (photos, text, logos).

  • Not request changes outside scope without a new agreement.

If delays in your responses or asset delivery cause missed deadlines, we are not liable for delay.

4. Payment & Fees

4.1 Deposit & Payment Schedule

  • A non-refundable deposit of 50% is due before work begins.

  • The remaining 50% is due upon delivery or before final launch.

  • We will not hand over final Deliverables or launch the site until full payment is received.

4.2 Late Fees

If payment is late by more than 14 days after the invoice due date, we reserve the right to pause work until payment is made.

4.3 Additional Work

Any work outside the original scope (additional pages, features, major revisions) will be quoted separately. You must approve the extra cost before we begin.

5. Revisions & Acceptance

  • You are entitled to two rounds of revisions within the scope.

  • After revisions, when you approve the final version in writing (email or sign-off), we consider the Deliverables accepted.

  • Any issues discovered within 14 days of launch will be fixed by us at no extra cost (within reason). After that, further changes may incur additional fees.

6. Intellectual Property & Licensing

  • Upon full payment, we grant you a non-exclusive license to use the Project Deliverables for your business use (website, marketing, etc.).

  • We retain the right to display the deliverables (or variations) in our portfolio, marketing, and case studies, unless otherwise agreed in writing.

  • You are responsible for ensuring that content you supply (images, fonts, code) does not infringe third-party rights.

7. Confidentiality

We will treat any non-public information you share (business strategies, financial details, passwords) as confidential. We will not disclose that to third parties except as required to perform the Services or by law.

8. Limitation of Liability

To the fullest extent permitted by law, Hello, Florrie will not be liable for indirect, incidental, special, or consequential damages arising out of the Services or Site. Our liability for direct damages is limited to the total fees you paid for that particular Project.

We make no guarantee regarding uptime, search ranking, or business results from the work we do.

9. Warranty & Disclaimers

We provide the Services on an “as is” basis. We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose. We do not warrant that the Site will be error-free or uninterrupted.

10. Termination

Either party may terminate the project in writing if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice. In that case, you pay for completed work up to termination.

11. Governing Law & Jurisdiction

These Terms and any disputes arising from them are governed by the laws of [Your Province, Canada]. If you are in another country, you agree that courts in [Your Province/City] will have jurisdiction.

12. Changes to Terms

We may update these Terms occasionally. We will post the new version on this page with a new effective date. Continued use of services after changes means you accept the new Terms..